Store policy

Accepted payment methods

At this moment, these payment methods are accepted :

  • Visa (credit and debit cards)
  • MasterCard (credit and debit cards)
  • American Express
  • Apple Pay
  • Paypal

International orders

Orders are shipped worldwide from Belgium. All orders are sent flat as a large letter or small parcel with the Belgian Post service.

Prior Shipping is free worldwide.

ATT : Some select countries are required to opt for a tracking number (eg countries in South America) at an additional cost.

Payment currency

Squarespace doesn't allow me to run this store in various currencies at this date. Each product page displays an approximation of the price in other currencies. These are only meant to be used as a guide and are not guaranteed to be 100% accurate. These standard bank rates may differ from the rate charged by your card issuer.

Shipping delays

Below is an estimation of the shipping delays :

Europe : 5 to 7 business days
USA & Canada : 10 to 15 business days
South America : 15 business days
Australia & SEA : 15 to 20 business days

Please note that special times of the year such as Holiday Season might mean the postal services are flooded with parcels and delays are therefore sometimes longer.

Tracking number

A tracking number is not provided by default but is available for main locations at an extra cost and can be selected during check-out.

ATT: Buyers living in a country where they aware postal services aren’t reliable are advised to request a tracking number for the safety of their package! Once I mail the package it is out of my responsibility if it gets lost by the postal system of their country.

Returns

Items can be returned to me within 14 days of reception. Buyers are requested to document the return and send an email notification at ellievsbear@gmail.com. I will offer a refund of the item’s price upon return of the package, only if the content is in new condition. Buyers are responsible for return shipping costs.

ATT: Because they are made to order, I do not accept refunds nor returns for any custom item.